Shipping & Delivery
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Delivery Rates & Times
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Australia+–
Express Shipping – AUD $10
Free Express Shipping – orders of AUD $100 or more.
For most destinations, you will receive your order within 2-5 business days from placement of order. Some remote destinations may take a little longer.
Attempted delivery: To be more sustainable, Australia Post are moving away from leaving cards after an attempted delivery. If you have a MyPost personal account, they will let you know about an attempted delivery with a digital notification instead. You can choose whether you receive notifications by email, app or SMS.
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New Zealand+–
Express Shipping – NZD $17
Free Express Shipping – orders of NZD $170 or more.
For most destinations, you will receive your order within 2-5 business days from placement of order. Some remote destinations may take a little longer.
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United Kingdom+–
Express Shipping – GBP £12.50
Free Express Shipping – orders of GBP £125 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Europe+–
Express Shipping – EURO €15
Free Express Shipping – orders of EURO €150 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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GCC - Gulf Cooperation Council+–
Express Shipping – AED د. إ55
Free Express Shipping – orders of AED د. إ550 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Singapore+–
Express Shipping – SGD $20
Free Express Shipping – orders of SGD $200 or more after any promotions or discounts have been applied.
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Malaysia+–
Express Shipping – MYR RM 70
Free Express Shipping – orders of MYR RM 700 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Japan+–
Express Shipping – JPY ¥ 2,000
Free Express Shipping – orders of JPY ¥20,000 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Hong Kong+–
Express Shipping – HKD $120
Free Express Shipping – orders of HKD $1,200 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer
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India+–
Express Shipping – INR ₹ 1,250
Free Express Shipping – orders of INR ₹12,500 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Taiwan+–
Express Shipping – TWD NT$450
Free Express Shipping – orders of TWD NT$4,500 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Thailand+–
Express Shipping – THB ฿540
Free Express Shipping – orders of THB ฿5,400 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Philippines+–
Express Shipping – PHP ₱820
Free Express Shipping – orders of PHP ₱8,200 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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China+–
Express Shipping – RMB ¥100
Free Express Shipping – orders of RMB ¥1,000 or more
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Rest of World+–
Express Shipping – USD $15.50
Free Express Shipping – orders of USD $155 or more.
For most destinations, you will receive your order within 3-5 business days from placement of order. Some remote destinations may take a little longer.
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Additional Information
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Who are your shipping partners?+–
For Australian orders, all orders are shipped via Australia Post express or StarTrack.
For all International orders, orders are shipped via DHL Express.
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Free Shipping Thresholds+–
Please note your order total must reach or surpass the free shipping threshold after any discounts have been applied.
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How quickly is my order dispatched?+–
We endeavor to dispatch your order on the same or next business day.
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Licences & Permits+–
The following country's customs departments require specific licences, permits or documentation to import cosmetic products:
- Lithuania
- Malaysia
- Spain
- Turkey
- Vietnam
Please contact your local authorities for more information.
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Bulgaria+–
Customs require your EORI# to enable clearance, please advise when placing your order.
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China+–
Chinese customs impose restrictions on quantity of products able to be imported and to what value in CNY ¥.Customs also require your Resident ID to enable clearance. We recommend reaching out to the local authorities to establish these restrictions.
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Greece+–
Due to import regulations, you can only order x3 products at one time, please note that they do classify a sample as a product too.
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India+–
Indian customers must upload their KYC (Know Your Customer) documentation to enable customs clearance.
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Indonesia+–
Indonesian customs require your Tax ID# (NPWP) which is mandatory to enable customs clearance.
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Italy+–
Italian customs impose restrictions on imports into the country – only x2products can be purchased, and no more than a quantity of x2.Samples are considered a product.
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Romania+–
Customs require your EORI# to enable clearance, please advise when placing your order.
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South Korea+–
Please advise your PCC# when placing your order to assist with prompt clearance through customs.
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Spain+–
Spanish customers ID must be registered with the Spanish AEAT. Customer to hold an Import License and a Certificate of Conformity to enable customs clearance.
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United States+–
We are unable to ship to PO Boxes in the United States.
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Vietnam+–
Orders over VND$2M require a Cosmetic Import Licence. Customs shall combine all order values (if multiple orders placed) to establish if the threshold is still applicable. Order/s will have to have cleared customs for value threshold to renew.
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Thailand+–
Customers are to be registered as an IOR (importer on record).
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Shipping Exclusions
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Locations we don't ship to+–
Due to customs regulations and circumstances beyond our control we are currently having difficulties with the shipment of product to the following areas and are therefore unable to ship orders to these countries / territories:
- Afghanistan
- Belarus
- Cabo Verde
- Equatorial Guinea
- Iran
- Iraq
- Myanmar (Burma)
- North Korea
- Russia
- Syria
- Ukraine
- Kosovo
- Kyrgyzstan
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3rd Party Freight Forwarders+–
All international orders which are shipped by DHL are unable to be delivered to a 3rd Party Freight Forwarder.
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Mexico+–
For customers wishing to ship to Mexico please shop on us.koraorganics.com for local delivery options.
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South America+–
For customers wishing to ship to South America please shop on us.koraorganics.com for local delivery options.
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Tracking My Order
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How do i track my order?+–
Once your order has been dispatched, a tracking number will be emailed to you. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
If you have any questions or concerns, you can also contact our Customer Service team at: info@koraorganics.com
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Duties & Taxes
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Local Taxes+–
Local taxes are included in all product pricing.
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Duties+–
If any local duties are applicable to your order, duties will be calculated and charged during the checkout process.
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Refunds+–
Should you still wish to cancel your order once it's been dispatched. The total value of the refund will equal the payment made for the goods purchased, excluding freight, duties and taxes and any other relevant fees. See more information on our Refunds & Returns page.
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Exclusions+–
Unfortunately at this time we are unable to collect local import taxes & duties for the below locations. These will be additional fees charged by your local country and is the responsibility of the customer.
- Armenia
- Georgia
- Guam
- Indonesia
- Kazakhstan
- Kyrgyzstan
- Moldova
- Nepal
- Seychelles
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Customs
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Customs Declarations+–
A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in AUD. We are unable to mark any order as a 'gift' as we are a retail company.
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Liability
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Liability of KORA Organics+–
Please check all your order details carefully before processing your order. KORA Organics will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.
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